Customer Relationship Marketing Specialist May 7, 2019

Education Requirement

• High School Diploma or equivalent required.
• Bachelor's Degree in marketing, communications, advertising, business or a related field preferred.

Job Requirements

• 3 or more years of experience in loan support operations, loan customer service, or experience deemed equivalent at the discretion of Capital Farm Credit.
• 1 or more years of related marketing experience.
• Experience in administrative support functions.
• Good standing in current and/or previous employment.
• Strong work ethic that supports a willingness to handle multiple tasks with efficiency and accuracy.

Functions

• Oversees and manages manipulation of marketing data. Creates and disseminates relative reports. Provides insight into opportunities through translation of data. Works with other marketing staff on an as requested basis for data and report preparation.
• Efficiently and effectively executes analytics projects to meet specifications. Secures and organizes data from multiple sources for marketing analysis and project management. Responsible for the preparation and distribution of commercial bank competition reports, market penetration and other marketing related reports.
• Develops and organizes loan applicant information for review and analysis by loan officers and inputs pertinent loan data into credit delivery system. This may include input and spreading of financial information on routine and more complex loans, such as balance sheets, tax returns and data required to generate accurate credit scores. Examines loan applications for accuracy and completeness.
• Assists with the closing of loans by preparing loan closing documents and related materials as directed. Ensures closing documents are accurate and complete.
• Maintains an informational knowledge of association product offerings with an ability to discuss those with customers on a conversational basis.
• Provides excellent customer service on a routine basis by answering customer inquiries, resolving customer issues and concerns, answering questions related to product offerings, taking and processing loan payments, with an ability to discuss loan, loan transactions, and products in an efficient, routine fashion. In discussions with borrowers, will note cross selling opportunities on other association products and refer to appropriate lending staff to meet those needs.
• Records new loans, establishes relevant files, processes loan payments, maintains a variety of loan records and obtains credit information. Assists in maintaining and monitoring borrowers’ required insurance, UCC financing statement and deed of trust expiration dates, payment of property taxes and other loan requirements and reporting.
• Administers Enterprise Content processes for the Association.
• Maintains knowledge and demonstrates ability to use IT systems used in lending and office administration.
• Collects loan payments and performs related tasks required to service loans.
• Prepares documents and correspondence for association reports as required following approved association policies and procedures.
• Operates a variety of standard office equipment according to detailed instructions, which may include computers, paper shredders, telephones, photocopiers, fax machines, and scanners.

Preferred Skills

• General knowledge of documentation requirements for title policies, deeds of trust, and collateral.
• Excellent verbal and written communication skills.
• General knowledge of accounting and financial systems.
• Basic to moderate skill set in Microsoft Office Applications.
• Ability to operate office machinery (copiers, scanners, faxes, etc.)
• Familiarity with standard office filing systems.
• General knowledge of loan legal documents.

Details

Capital Farm Credit is the largest rural lending cooperative in Texas, providing credit and other related services to farmers, ranchers, rural home owners, and agribusinesses. We are a proud member of the nationwide Farm Credit System which provides financing to meet the needs of rural America. As one of the largest Farm Credit Associations in the United States, Capital Farm Credit has over $7 billion in total assets and employs nearly 500 team members. We serve 192 counties in Texas with nearly 70 credit offices.

Capital Farm Credit is a great place to work. Our employees are passionate and committed to serving both rural Texas and each other. We seek highly motivated and engaged people who foster the core values behind who we are, how we work and how we treat others – with commitment, trust and value. We cooperate and care for our members and employees with family-like respect and appreciation. Capital Farm Credit works diligently to ensure we provide our full-time employees with a market-based compensation program including competitive salary, employee benefits, and participation in an attractive, goals based incentive program, and development opportunities. As a customer-owned cooperative, our compensation and benefit programs are designed to align the success of our members with the employee’s success.

Our comprehensive benefit program includes, but is not limited to:

• An outstanding company-wide incentive program
• Accommodating and flexible vacation and sick leave
• 10-12 paid holidays
• 401(k) plan with up to a 9% employer contribution/match
• Affordable health, dental, and vision plans
• Employer paid life insurance and disability
• Tuition reimbursement
• Up to $400/year wellness reimbursement

To Apply

If you meet the minimum requirements and want to be considered for this position, apply here.

A completed application and resume are required.

At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant.

AA/EOE/M/F/D/V; full description available on request.

Principals only. Recruiters, please don't contact this job poster.